FAQ’s

Got questions? We’ve got answers! Whether your athlete is just picking up a basketball for the first time or looking to elevate their game, here is everything you need to know about training with us at The GEM. Check out our most frequently asked questions below.

  • Absolutely. We have specialized programs built for every skill level and basketball background. Whether they are just picking up a ball for the first time or looking to compete at a high level, we have a spot for them.

  • Nope! Zero experience is required. We have beginner programs designed specifically to teach the absolute basics from the ground up.

  • Yes, but currently we only offer trial sessions for our Growth Program.

  • We cap our classes at a strict 16 players total so the courts don't get overcrowded. For our Growth Program specifically, we keep a tight 4:1 player-to-coach ratio so every athlete gets personalized attention and reps.

  • Our policy depends on which program your athlete is enrolled in:

    • Growth Program: We offer up to two make-up sessions at the end of the session. Additional missed sessions beyond those two cannot be made up.

    • Mastery Labs: Missed sessions are eligible for a credit, which can be applied toward future programming or moved to the next class.

    • First Dribble & Grassroots: We do not offer credits or make-ups for missed sessions, so we encourage families to attend as many sessions as possible.

  • For our most of our programs, we don't do drop-in makeups on regular class days.

    for Growth program, we schedule exactly two dedicated makeup days at the very end of the session to cover any absences. Outside of those two scheduled days, there are no extra makeups.

  • Just the basics: athletic attire, basketball shoes, and a water bottle. They can definitely bring snacks if they want, but please make sure they are completely peanut-free.

  • For our standard, regular programming, we do not offer payment plans.

  • Yes! We offer a 5% discount per child when you sign up siblings.

  • Definitely! As long as we still have open spots in the class, you can jump in late and we will prorate the price for the remaining weeks.

  • Absolutely. If it fits your schedule and their skill level, they can join as many programs as they'd like.

  • You can register for any of our programs right through the links on our site. As for missed classes, we don’t offer refunds for individual days. The one exception is our Growth program, which has two built-in make-up classes at the end of the session to help cover any absences.

Contact us now!